If you're referring to a Turbo Prepaid VISA Card, that customer support is not handled by TurboTax Support. That is handled by the Card's customer service, and there is no fee to talk to them.
Are you trying to activate at the Card's website (link below) using the tool there at the landing page--the blue Activate Card button?
If you have any questions or need assistance with your Turbo Prepaid Visa Card, please phone them at (888) 285-4169 or go to the Card's website:
https://turbodebitcard.intuit.com/
