In the online platform, you're not required to make payment until you either print or e-file your return. Did you already make payment?
If you did, you'll need to contact TurboTax Customer Support for assistance. They will be able to see if you've already printed your return. Please contact Support during business hours using the contact information below.
https://ttlc.intuit.com/replies/5566005
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
