The same thing happened to me, only they managed to upgrade me to Premier for $70. I, too, followed the prompts very carefully each time the window came up to upgrade and said "No thanks". I wanted free file - we have a couple of W-2's, there was some investment stuff I had to enter but it was nothing that I needed help with, very simple stuff. I tried to do an online chat to resolve this because I don't have time to be on hold forever and $70 isn't enough to chat with an agent. If you want to chat, you have to upgrade even further. I already got scammed for $70, I'm not paying another dime just to chat with an agent. I'll just eat it, but I do plan to put it on blast on Twitter, and going forward, I'll go to H&R Block. I think it's worth mentioning that I did my son's taxes the other day (he's 17, it was a summer job) and I filed his free with absolutely no issues. I did ours the exact same way and for some reason his was free and they shoved Premier down my throat.
