After you file

These solutions do not work!  I have also been on the phone with Tech Support and they also have no solution.  There is a glitch int the systems that is effectively holding us for ransom to e-file our taxes.  They are essentially forcing us to purchase Audit Defense at $45 before we can proceed.  SURELY  there are enough users having this same problem that it warrants Intuits attention.  I simply do not know how to get them to listen.  Any ideas?