How do I take advantage of the Maximum Refund Guarantee? The software had an error and did not give me the maximum refund. I had to use another method to calculate my return and then do a manual over-ride to the entries in the worksheet because of the software error in calculations.
I was given a link where supposedly one can submit the request online, but it would not submit the request. I called customer service five times, and nobody there could help me.
So, they promote the guarantee, but when you actually want to claim the guarantee refund, they make it impossible to get your refund!
This is a scam! False advertising! Don't purchase this software if you think you might actually need to claim the guarantee!
