Ok, here's a link to run an account recovery for your Turbo Tax ID, this will rule out whether or not you have more than one Turbo Tax account in use:https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-a...
If you discover that that is more than one account, please contact support for assistance and do NOT attempt to log into the other accounts: please Contact Us. (Answering the questions will help to ensure that your call is properly routed.)
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