Anonymous
Not applicable

Unable to Transmit Return

I have a Windows 10 Pro computer (fully updated) and TurboTax Deluxe 2019. I have completed my taxes and TurboTax has verified the taxes as being completed. I am trying to transmit my returns. When I click on the "Transmit Returns Now" button, it states:

 

"There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates." (This is repeated twice in the box.)

When I go to check for updates, the Updater responds "Your software is up to date."

 

I have saved the file and exited TurboTax and when I reopen the file, the same thing happens. I have rebooted the computer and tried. The same thing happens (did this twice). I shut down the computer, let it sit for a minute, re-started the computer, opened TurboTax and tried again, and the same thing happens.

 

What do I need to do to file my taxes electronically?

 

Thank you for your help.