After you file

Somebody help me please Filled out my refund with turbo online on 04/03/18 . I qualify for there turbo prepaid card received it 5 days through mail it was blocked needed to verify my identity loaded up license picture successfully accepted call back try to activate the card where my refund is supposed to go into turbo robot cuz it's not a live person told me they closed my account and I no longer had access to that account or their Bank what the fuck now where does my money go now how do I get my money is supposed to come next week today is April 12th 2018 Help me please