After you file

The IRS sent my tax refund to my rapid paycard 6 days ago. Checked my balance and it’s not there. I wanted to compare the numbers that I put for my Turbo Tax direct deposit to the account and routing numbers for my Bancorp Rapid pay card. I tried talking to someone at Turbo Tax and Rapid pay card, everyone e keeps telling me they can’t see the numbers. I also called the IRS they said I have to wait 21days before they can look at my  tax papers? Very sad any suggestions?