@Critter
Thanks for spelling it out. Clearly some of us are very upset about the situation and not just being denied but the confusion surrounding it. Of course it is a loan and while I do understand that, it does not make the situation any less frustrating when the information provided is inaccurate and confusing - to clearly a lot of people.
In none of the fine print did it state that the denial letter would take 30 days. It did however dance around in large fonts through several pages how approval or denial will be provided within an hour of federal acceptance.
My issue is not with the denial or the fact it’s a loan or not a loan. It is frustrating to not know what caused you to be denied. Even more so that my denial came from Greendot before my federal refund had even been accepted. Meaning the information turbo presents (and all the fine print they throw at you) does not anywhere clearly detail the loan process. And that is why everyone on this forum and so many others are complaining.
