I am truly so sorry to hear that you are experiencing such a difficult time with your refund advance. Here is some more information that may be useful. I do hope that you are able to use the new card and that your experience will help fix these issues for the future. Thank you for letting it be known that you are experiencing issues so that the issue can be fixed and your satisfaction is most important.
If you created a Turbo Visa Debit Card online account and have funds available but you’re unable to use your temporary card number for online purchases, call us toll-free at (888) 285-4169.
If you received a Refund Advance last year, you’ll need to create a new account to see your Refund Advance funds for this year. You won’t see the funds if you log in with the account you made last year.
