@Robadub1
Are you using Online TurboTax (web version) or the desktop product (CD/download)?
Online TurboTax has no efile fees--just a preparation fee, whether efiled or mailed.
If you're using desktop software, however, and are referring to a 19.99 or 24.99 state efile fee, here's how to reach Customer Support:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
https://support.turbotax.intuit.com/contact
