I hope you can help me. When I log into my account the system wants me to start this years tax returns but I'm not ready for that. I actually want to view the last couple of years of tax returns. The problem is that I don't have the 'Documents' button the left hand side to access them. So I called Turbo Tax and somehow was able to speak with someone and they told me to fill out an account recovery ticket saying I had duplicate accounts. I knew this wasn't the case because the system saw I had filed last year and showed very high level details. But I did as they suggested and sure enough received a response that I don't have a duplicate account. I have now tried calling 5 numbers and cannot speak to a live person and still cannot access my last couple of years tax returns!!! How do I either access my past returns or talk to a live person??? Thanks!
