After you file

Well I am confused because they told me during the process that I was approved for $500 along with the turbo tax card - I set it all up etc and then I get an email stating I wasn't approved?! Like what kind of scam is this I have been filing with turbo since 2008 and this is what happens?  Can someone please let me know if this was a mistake or something because I would have just direct deposited it and kept going about my business..its tacky.