After you file

I keep getting a message that says "Looks like you did not file your 2018 taxes with Turbo Tax." I spent 4 hours on the phone yesterday with a TurboTax representative explaining to them that I have the emails they sent me proving that I filed on Turbo Tax.  Nothing can be found and it will not import the 2018 information from Turbo Tax to my 2019 Turbo Tax program.  I have just wasted my money.