I got a new computer. I re-installed Turbo Tax 2018 from my CD to my new computer. The program only allowed me to download one state, which I did. However in 2018, I lived in 2 states (moved in Sep. 2018) I also own rental property in another state. In 2018, I paid for downloading 2 states and one was free. I need to reinstall the other 2 states in order to open the file in the new computer. When I try to open the file in the new computer, it asks me to Download the other 2 states and it requires paying all over again. According to the agent I spoke to this afternoon, I should NOT have to pay again only to move my files to a new computer.?
Why CAN I be able to move my file without paying twice for the same software?
need help
