Hi Aubree,
All you need to do once you get it, is activate it online or over the phone by following the instructions on the card sticker. And once the IRS accepts your tax return, your refund will be deposited directly to your card, generally within 21 days. See here: https://ttlc.intuit.com/questions/4139948-when-will-my-refund-be-deposited-to-my-turbo-prepaid-visa-...
If you claimed Earned Income/Additional Child Tax credit on your return, the government held those returns until mid-February. And refunds from those returns will start releasing in late February. You can find more details on that here: https://www.irs.gov/newsroom/avoid-the-rush-track-tax-refunds-online-at-irsgov
You should receive your card in about 5-10 business days after ordering it.
If you haven't received it within that time frame, please contact Turbo Prepaid Visa Card at (888) 285-4169 for assistance.
