Dear NCperson,
Thanks a lot for the prompt response.
We moved to USA back in March of 2016 (my wife, my son, me) and we stayed remaining part of year. We have been continuing our stay in USA, though starting 2017, we usually stay out of country for a month each year.
While filing tax for 2016 using Turbotax Deluxe-2016, I had my social secirty no, itin no of my wife. However, my son did not have itin no. So, I did call TurboTax as my software version allowed technical support. I was asked by tax support to leave it blank and get itin number while submitting in person. I followed the advice.
Just today when I was talking to TurboTax support, I was referred to this document:
https://www.irs.gov/pub/irs-prior/p972--2016.pdf
and I shown the text:
"Taxpayer identification number needed by due date of return. If you do not have a social security number (SSN) or IRS individual taxpayer identification number (ITIN) by the due date of your 2016 return (including extensions), you cannot claim the child tax credit or the additional child tax credit on either your original or an amended 2016 return, even if you later get an SSN or ITIN. "
Now, I believe that my case should fall under 100% accuracy protection. Back it 2017, I clearly told tax support about my issue (no having itin number), also asked if I could get extension. I was told that I did not need extension and I could submit it in person. So, tax support caused $1000 loss for me.
Since I believe that fault was with tech support, I am thinking of approaching Better Business Bureau, if TURBOTAX does not honor its 100% accurate guarantee.
Please advice on how to approach turbo tax with this issue.
Regards,
Dushyant
