@jf0609
Oh, here's one other thing if you're trying to unlock a 2017 online return. A user reported the following as a workaround; at least it worked for him. Your mileage may vary.
NOTE: You have to try this during business hours while Support is open, or it may not work.
The interface in the steps below may not be fully functional when they are closed. But here is a possible workaround to use when they are open. Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri. They are closed on weekends this time of year.
Log in, and at the main Tax Home page immediately go to the top right corner and click HELP. Scroll way down beyond the suggested links and click on CONTACT US.
You may have to enter a question.
Choose to phone TurboTax Support, or it may say schedule a callback.
In any case, it may then ask you to pay to have phone support.
Once paid, then past returns should be unlocked.
In the future it's a good idea to save a copy of your return and/or PDF each year (in a protected and secured safe place) so you don't have to worry about access problems.
