@ justin_michael91 wrote:
I have filed with turbo for the last five years. I have only used the free version. I WANT TO UPGRADE TODAY. I need to download a previous year. I can't figure out how to upgrade my account. All of the "how to's" on THIS website don't help AT ALL. I can't believe a company makes it this hard to GIVE THEM MY MONEY. There should be an option in my account settings to upgrade.
If the previous year return is locked and it asks you to pay, normally the way to pay is to upgrade a current year tax return to PLUS and pay the 19.99. Since 2018 online TurboTax shutdown in October, the current year's product is now TurboTax 2019, which normally start ups the first week of December (although I believe it was 2-3 days early last year.)
Therefore, it is not possible to use the usual online method of upgrading to 2019 PLUS yet. Unfortunately Free Edition does not have phone support. You can contact Customer Support by using messaging at Twitter or Facebook, explain your situation, and that you are trapped in this limbo period, and ask them if they will unlock the previous returns for you. The links are below.
Or if you qualify to open an IRS account, you can download a free tax return transcript from the IRS. If you can't download one, a transcript by mail takes 5-10 calendar days.
http://www.irs.gov/Individuals/Get-Transcript
To reach Customer Support:
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
