i understand what turbotax does. turbotax ~FILED~ my taxes for the last two years. there was an issue with 2018, but i called customer service, and spoke with someone who connected to my computer and forced the e-return to be accepted. this obviously does not seem to be the case. i used the tool you linked for 2018 and i got the below info. can you please further help me? i really thought that turbo tax successfully submitted my taxes while i was speaking with customer service and connected to them via my browser. please help!
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We don't have a record of a return for the Social Security Number and ZIP code combination or Tracking Number you provided. This may mean that you entered the Social Security Number, ZIP code, or Tracking Number incorrectly; please check your information and try again. It could also mean the return has not been successfully transmitted."
