I have filed my 1040 return using Turbo Tax for several years. However, for 2018, I have experienced a lot of issues and a lack of meaningful support. I am shocked & will definitely not use them again. On 10/15/19, I e-filed as usual, and also received confirmation by email & text that the IRS had received my e-filed return on time. I am now in need of an IRS transcript for 2018 - however, their system says there is no record of a Turbo Tax E-filed return. This has never happened to me before. The Turbo Tax support is now playing games with me and denying they sent me an email or text, even though I have these.
