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After you file
I know of at least 3 people who are dealing with this same issue and used turbo tax.
2 of them work for the same company as I do. One of them filed single with no children or other income other than this job. His expected refund is relatively small. The other guy made donations so he claimed those and he has a child. I’m a single parent with two children not receiving child support. The last person I know is the ex wife of a different coworker. She works for a different employer , has a child and gets child support. She states her sister and brother in law have the same issue and they filed using turbo tax as well. After talking with the others I’ve realized we are all dealing with the exact same things, getting the same responses and none of us have received our refunds. The only thing we have in common is we used turbo tax. Also to make sure I wasn’t just thinking it was turbo tax, I asked around with some of my other coworkers and found they received their refunds but used a different company to file their taxes. I’m at a loss right now