Intuit has stated (apparently without clear warning, but with shortsightednes) that the printing function for TurbotTx 2015 was going to suddenly and somewhiat secretly end after October 15, 2019. That itself was a bad decision.
However, it is worse. It appears that such print support ended at 12:00 AM CST on September 30, 2019. I printed out a form at 11:57 PM on September 29, but got the error cited at the beginning of this thread, when I tried to print my next form.
Please fix this immediately. It should be trivial to do. Two more weeks is critical, because October 15, 2019 is the last day that a taxpayer can claim a refund for Tax Year 2015.
Actually, TurboTax 2015 really should work even longer.
Surely this curtailed print support was instigated by your engineers, not by anyone who understood taxes , IRS rules or Intuit’s business.
I have (very loyally and trustingly) used TurboTax (or its predecessors), since the mid-80s, starting with the first version of MacInTax. I have always been concerned over the potential obsolescence of versions of the software, as well as the platforms they run on. I have kept every edition of this software and maintained access to old machines that still run them. I realize that TurboTax eventually has to stop supporting older machines and OSes with their newer software, but never imagined that it would kill its own product on a machine on which it does run, and on which it was so purchased.
Note that it is not sufficient to tell people that they should save all their sax forms and worksheets as PDFs. In fact, I was using your tax products 6-8 years before PDFs were invented. I’m not even sure that your early software allowed users to do anything but print the files. And the files themselves are not sufficient. They are static. Users need the engine that generated them, so they can interact dynamically with them, to see and recall how the info was being used and be able to manipulate it.
Moreover, Intuit has now (perhaps accidentally) cut off support before users could even generate the files at all. The workaround – try Windows – leaves many users trying to figure out out to install you CD/DVD-based software on a drive-less computer. I know there’s a way, but it’s yet another hassle that is not warranted as users are trying meet a hard deadline. As a Mac evangelist for 35 years, I am left trying to find a Windows maachine.
Please rethink the decision to terminate print support, or other support, during periods in which the product could still be very useful, even necessary. And do announce any reductions of service long and loudly before they occur.
