I'm not sure what kind of customer service they are running, but it is NOT okay to force customers to pay $30 just to speak with a person!! And the worst part is, 95% of the questions cannot be answered by the robot on the phone, so you HAVE to pay extra. Paying extra just to speak with someone!! Insane! I need to stop using this service.
I'm trying to get in contact with someone because I just realized, looking back at a 2018 paycheck, that I was getting taxed New York City taxes even though I don't live in NYC. I work in NYC, but I don't live here, yet I was getting taxes taken out every week. I corrected it just recently, but need to know if there's a way I can get that money back from 2018!
