@ Johnxctp wrote:
It’s driving me nuts! Can anyone help me find the right person to talk to?!?
Here's how to reach a live agent at the IRS:
800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- At that point it may ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then you'll get another menu. Choose 2 for "personal" then you should be transferred to a live agent.
I usually use a speakerphone so I can work on something else while waiting.
When you phoned the Taxpayer Advocate Service, did you phone the national office or your local IRS advocate? The steps below are how to reach a local IRS Taxpayer Advocate in your area. If that's what you have already done, then try phoning the national office of the IRS Taxpayer Advocate Service.
If you have an economic hardship, mention it to the Advocate office right away.
If you don't get good info/results from the IRS, you can contact the IRS Taxpayer Advocate for your area. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
If you can't get help from the IRS or IRS Taxpayer Advocate Service, you can phone your US Congressman's local district office to complain and ask for assistance.
