@ kaltheide wrote:
I did pay and still can't access it
You didn't describe any of your situation. Was access to the 2017 return locked, and it asked you to pay to unlock it? What exactly did you pay for? Did you pay for an online 2018 return upgraded to PLUS or higher? The minimum purchase to unlock a prior return is 2018 Free Edition upgraded to PLUS at 19.99 in the same account.
If the 2018 and 2017 returns are in the SAME account, and if you paid for a 2018 return in PLUS or higher using a credit/debit card, then that should have unlocked all prior returns in that account. For this unocking purpose you cannot use the option to pay later out of the Federal refund; you have to pay upfront.
Did your credit/debit card payment go through? And are the 2018 and 2017 returns in the same account? If so, that should have unlocked all returns. If that's what you did, but it's still asking you to pay when you try to download/print 2017, then try cleaning out your browser in the following way:
Log out of TurboTax. Clear your browser Internet cache. Close your browser and reopen it. Then log back into TurboTax and see if the 2017 return is still locked. If it is, we can tell you how to phone TurboTax Support to troubleshoot.
