@ tenusma wrote:
yes, it asks me to pay but cannot find where/how to pay. it does say that I did file and print my 2016 taxes and don't mind paying to print them but can't figure out how.
When you look in "Your Tax Returns & Documents", what exactly does it show for the "status" of the 2016 return? Does your 2016 state return show a status of "printed"? If so, that means it wasn't efiled. That means you would have needed to mail it to the state. If you chose to file by mail, TurboTax does not mail it for you. So if you didn't file it by mail, then it hasn't been filed.
I can tell you how to pay to unlock the 2016 PDF. The method to unlock it depends on what all you have done in regards to your 2018 return. Normally the way to unlock it is to upgrade a 2018 Free Edition return to PLUS for 19.99, but it will depend on the situation with your 2018 return.
Please answer all of the following:
- Have you already filed a 2018 return in Online TurboTax, or is one still in preparation? Or did you file elsewhere?
- Was the 2018 return prepared in Free Edition, and is it still in Free Edition?
- Is the 2018 return in the SAME account as the 2016 online return?
We can tell you how to unlock the 2016 return PDF once you answer all the questions above.
