You don't mail your return to TurboTax. You mail your federal return to the IRS and you mail your state return to the state tax authority. If you mailed them to Turbotax they have not been sent to where they need to go and TurboTax will not send them.
You can track the status of your federal return at this IRS web site: https://www.irs.gov/refunds
You can find the state web site using this link: https://www.irs.gov/refunds
