It is the paying that actually unlocks the prior returns. Please answer all questions:
- Are you using Deluxe in Online TurboTax or do you have 2018 desktop software (CD/download)? If Online Deluxe, have you paid for it? (see question 4 below)
- Is access to the 2017 return locked, and it's asking you to pay to download/print?
- Are the 2017 and 2018 returns in the same acount?
- In the 2018 return if you want Online Deluxe, have you paid the 59.99 by credit/debit card? We can tell you all the steps to pay.
- Are you wanting/needing Deluxe because of situations in your 2018 return, or did you try to upgrade a Free Edition return to PLUS and upgraded too far?
- Has your 2018 online TurboTax return already been filed, or is it still in preparation?
Once you answer those questions, we can tell you how to finish unlocking your 2017 online return.
