Did you receive a 5071C letter from the IRS? If so, was there also a phone contact number in your letter to speak to someone at the IRS to ID verify by phone?
That IRS website you mentioned also has the following info. Be sure you have the following documents handy when you phone them.
"Alternatives to the Identity Verification Service"
"If you are unable to register for this online service, please contact us (the IRS) using the toll-free number listed on your 5071C letter.
To expedite the process when calling, you MUST have the following:
- the 5071C letter and the income tax return (form 1040, 1040-PR, 1040-PR, 1040-NR, etc.) for the year shown in the letter
- any prior year income tax return (form 1040, 1040A, 1040EZ, 1040-PR, 1040-NR, etc.)
- and any supporting W-2’s, 1099’s, Schedule C, Schedule F, etc.
- Note: A Form W-2 or 1099 is not an income tax return
"If we (the IRS) are unable to verify your identity over the phone, we may ask you to schedule an appointment at your local IRS office to verify your identity in person."
