Are you referring to the Turbo Prepaid Visa Card.? It normally should have arrived 5-10 business days after you were approved for it.
"so I can give you what you ask for."
This is mainly a user community forum, not a direct route to TurboTax Support. The Card's customer service is a different outfit from TurboTax Support. What are you being asked, and by whom?
This is the customer service number for the Turbo Prepaid Visa Card: (888) 285-4169.
Are you trying to report a card as "not received" and referring to the automated customer support? If so, when you phone the Card's support number, you obviously can't enter the 16-digit number that you do not know. It will then ask for your SSN instead, but don't enter it at that point. Keep listening, and you'll hear a prompt that says "to report a card as lost, stolen, or never received." Choose that option, then listen to the next menu carefully to report it and choose "never received" and continue with the prompts.
