Amend need to be paper mailed or e filed?

Hello

Frustrated tax payer here.

I had to make an amend on my taxes in May. I filed it through turbo tax and got an email saying it is on its way. Waiting...... 

The IRS says no record has been found 6 weeks later. Turbo tax now says its ready to be mailed.

 

Do I have to mail amend return for federal?

 

Is it possible for turbo tax to be reached?