Don't know what criteria you're using for representative qualifications, but seems like all are either Enrolled Agents or CPAs - which the IRS and Treasury Dept considers 'qualified'. However, users like yourself don't have to pass any screening to use TurboTax software for their SELF-PREPARED returns - which applies to All TurboTax returns, even when you pay Nothing to use. If you rented a saw from the hardware store, and cut your fingers off during your DIY project, it would be illogical to blame the saw or the store. TurboTax guarantees accuracy of Calculations based on Your inputs. Accuracy of inputs are Your responsibility.
If you have a specific, detailed, Tax question to ask - please do so, and perhaps someone posting here can help. If you just wanted to rant, and get a response - Mission Accomplished ...
