It wouldn't hurt to contact the employer and ask if any other employees have reported a similar experience.
You may also benefit from contacting a Taxpayer Advocate and see if they can help get any more information on how to fix the situation.
https://taxpayeradvocate.irs.gov/
There is nothing TurboTax or anybody here can do to assist with something like this, sorry.
♪♫•*¨*•.¸¸♥Lisa♥ ¸¸.•*¨*•♫♪
