After you file

@gabrielcastillo2 Only NetSpend can answer that question. If you still don't have it and NetSpend says they never got it, contact SBTPG again at 1-877-908-7228 or <a rel="nofollow" target="_blank" href="http://www.sbtpg.com;">www.sbtpg.com;</a> if there was an issue with your card's direct deposit numbers the money went back to SBTPG.