If it has been longer 5-10 business days from the date since you have filed your return and you still have not received your prepaid card, please contact customer support at (888) 285-4169. You can also report your card lost or stolen here. https://www.turboprepaidcard.intuit.com/contact-us
You'll find your card account number on your 1040 in the section marked Refund. Please follow this FAQ to help you print a copy of your tax return to view it.
https://ttlc.intuit.com/replies/3301525
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