After you file

So I spoke to a tax Advocate this morning and she reviewed my case and she mentioned how I verified ID on 2/26 and that my case has been in process since  2/26 so for me just to wait out. She couldn't give me a DDD since it hasn't been approved yet. She said to call back if I don't receive it in 9 weeks. I'm so upset at this point. Every rep I speak to tells me "all looks good and successfully verified on 2/26" yet I can't get an update on the wmr page nor can they give me a DDD over the phone.