After you file

I just got off the phone with an TA and they couldn't tell me anything, they said to just wait on my letter and if I haven't received the letter by April 19th to call back. Now I'm very pissed because not getting my refund is one, but to not be told what's going on is another. Everyone else that's calling the TA are getting some answers, I'm beyond piss this is just ridiculous.