After you file

Called to get a tax advocate and i spoke with a lady that asked me 15 questions. She put me on hold for 20 minutes and she told me ,she was switching me to someone else and if i get hung up on to call back and have this pin number she gave me. 3 hours of holding and WHAT DO YOU NO" I GOT HUNG UP ON!!  I still have no idea what i did wrong on my return but i will call early friday morning. I will keep you posted