After you file

I too have gotten this code for the first time ever and I can't get anyone on the phone to clarify anything. The automated system keeps telling me to call the same extension back because there's a delay in the processing. DUHHH..that's what I'm trying to do. I have used TT for the last 12 years, with only kids getting older and file status changing after divorce. I really dont understand what the problem is and would like some answers other than "maybe" or "probably", better yet I would like a better way for this wack ass government of ours to handle the concerns of the citizens paying their salaries.