rachelg5988:
A Moderator has said that if you're willing to send them a diagnostic file, it will help them examine this issue. In a diagnostic file all the personal info (names, addresses, SSNs, etc., are "sanitized" and stripped out.) If you want to do that, here's how:
With your return open, click in the left menu column on TAX TOOLS, then TOOLS.
In the Tools window choose "Share file with agent."
That will generate a token number.
When you post the token number here, the Moderator will see it, and that allows them to retrieve your uploaded sanitized file so it can be examined.
