@jb24haider I tracked my certified copies to them as of last night it was delivered, Im going to wait until this Friday to call again and see if I get anything different. Im now keeping track of all names and their badge number they give us when they call because I'm so tired of this back and forth no real process and procedure. My last update was on 5/7 I called (my exact 8 weeks) was on the phone for an hour and a half the lady started to help me then decides to tell me because I was on the exact day of my 8 weeks I have to give them the rest of that day to process to call back the next day, so I waited 2 days called back then was told whomever I spoke to on the 7th put me on a code 324 (back dated to 5/6) meaning I never responded to my original letter which was a lie and two other reps confirmed they had my docs prior to 5/7. This lady then told me I should resend my docs but not to the fax number so I certified mailed, the code I was in was basically that they were going to process my refund without the information and then once they received it do the adjustment, so I will either receive a bill or adjustment for the following year or a check in the mail for the difference. With all that I will have to wait an additional 6-8 weeks from 5/6. So It will be more than half of the year gone before I even see my refund, my tax preparer has not helped us with one bit of this I've done all the work but wants an outrageous amount of money from us (that is pissing me off too).
@mj7641 I never knew I could file a complaint I will most definitely be using that link thank you so much!
