Press 1 for English.
After selecting your language, choose option 2 for “For answers about your personal income tax…”
Press 1 “For questions about a form you have already submitted or …”
Press 3 “For all other questions about your tax history or…”
Press 2 “For all other questions about your tax history or payment…”
IMPORTANT: When it asks you to enter your SSN or EIN to access your account information, do not enter anything.
After it asks twice, you will get another menu.
Finally, press 2 for “personal or individual tax questions” it should then transfer you to an agent.
