I called because of this issue, followed the prompts above and got someone on the phone. The guy was a complete asshole. He told me a letter was mailed Feb 8th. I said, ok that was 20 days ago. Since I haven't gotten it is there anyway to send another or verify myself another way? He said no,I have to have the letter which has information to use when calling to verify my identity and it will take 45 days for them to process my refund.
