After you file

My third year filing with turbo tax but first year filing for a turbo card.. wish i never had i filed march 21st and still no card. I called customer service and they said oh well it was returned to us thru the mail april 4th? Ummm then why wasnt i contacted or something? So they resent it and said it will be here in 7 business days this coming monday... so we will see..definitely never again