The IRS gave me the routing number of my federal return and they said back on March 7th, then transferred it to the Green Dot Bank. They in turn are supposed to take out the money I owe for using turbotax. Over a month later, I still don't have my return and when I tried to call the turbotax support, they hung up on me both times after I explained my situation. One even said "hold on while I create the ticket number", then hung up after a few minutes. I feel stranded as there is no other way to reach them and I feel ripped off. Has anyone else experienced this and how do I solve it?
