I finally received my card today after sending a bunch of emails and having them call me back and go through all my information for them to "resend" a card. It's a weird number and they call late hours so answer your phones after emailing them your complaint and phone number , the email I used is <a rel="nofollow" target="_blank" href="mailto:turboprepaidcard@emails.turboprepaidcard.com">turboprepaidcard@emails.turboprepaidcard.com</a>
