After you file

I called and talked to them and they said its bc of alot of fraud and identify theft.  I have to wait for a letter that might come on the 13th but they not sure and when the letter comes I call it. It's supposed to be an identification letter.  I was like I can go to the irs place with my ID and social if it's that serious they said not without the letter.  Then after they complete the letter it will take 9 weeks to get our refund.  Smdh