After you file

I WAS ACCEPTED JANUARY 23RD AND WMR KEEPS SAYING THEY CANNOT PROVIDE ANY INFORMATION ON MY REFUND. IT ACTS LIKE IVE ENTERED INCORRECT INFORMATION WHEN PREVIOUSLY I HAD A BAR. WHAT IS GOING ON? I CLAIMED ACTC BUT THATS IT BUT STILL HAVE NEVER HAD TO WAIT THIS LONG. I TRIED CALLING AND CAN'T GET A HOLD OF ANYONE EITHER.